Tag: Make your customers matter
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More Value, Less Waste: A Creatively Lean Approach to Customer Experience
More Value, Less Waste: A Creatively Lean Approach to Customer Experience When people hear the word lean, they often jump straight to cutting costs or squeezing more output from the same system. But that’s only a small part of the story — and often not the most important one. In its best form, lean is…
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Twin Mom Entrepreneur: Let the Play Begin
Twin Mom Entrepreneur: Let the Play Begin In our guest room, the floor is often covered in Duplos and wooden blocks, magnetic trains, and safari and farm animals living in peace with the dinosaurs. Palm and birch trees frame the imaginary towns, and tiny play coffee cups—already missing a few sips and followed by a…
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Under Construction – Building the CX Foundation
Hold on, we are under construction – we are building the CX foundation – said no company ever, or did they? Building a foundation is commonly associated as part of a construction, as the first step of building a new structure. You must have a foundation first and then you can build a building on…
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Caring enough to communicate
Communicating to your customers Communication is important in any relationship, and relationship between a business and a customer is no different. You need to communicate to your customer what is happening, what is it that you are selling, what are your daily specials, business hours, ways customers can purchase, how to collect points in loyalty…