Turn everyday interactions into memorable experiences that your customers come back for.
Welcome to FINN-X, your Customer Experience consulting partner with a Finnish Heart. I help small businesses build long-term, loyal customer relationships through simple, memorable experiences – delivered with quality and integrity you can trust.
Based in Florida and working remotely across the US and internationally, I bring a unique blend of Finnish roots and American market experience. This means I understand how European — and especially Finnish — companies think, and how to translate that into success in the US market.
With so many options available, customers can change their minds in seconds. Quite often, businesses only notice the damage when negative Google or Yelp reviews start to appear – and by then, it’s already costly.
Let’s change that. Together, we’ll:
- Spot where you’re losing customers
- Create simple, memorable experiences at every touchpoint
- Make your customers feel that they truly matter and want to come back
At FINN-X, everything I do is rooted in perseverance, integrity, and a truly Finnish Heart.
Let’s talk
Meet Jonna, Founder of FINN-X
Hi! I’m Jonna, a twin mom, entrepreneur, and founder of FINN-X – customer experiences with a Finnish heart.
My motto is “Making Your Customers Matter.” My purpose is to help you, and my goal is to make your business more successful through a better customer experience.
I combine:
- Background in marketing & sales
- An MA in Culture and Arts
- An MBA in Customer Experience Management (CXM)
- A Yellow Belt in Lean Six Sigma
- My Finnish Heart and international outlook
This mix helps me understand both European—and especially Finnish—ways of working and the realities of the US market. I know how your customers think, what they value, and how to turn that into experiences that keep them coming back.
I am here to be a trusted, long-term partner for your small business – someone you can rely on for honest feedback, quality work, and customer experiences that truly make people feel they matter.
I also love writing in both Finnish and English – whether it’s content, articles, newsletters, blogs, or marketing copy. If you need help finding the right words for your customers, I can support you there, too.
I’m looking forward to working with you. Thank you – Kiitos!
FINN-X Why:
My why is simple: every customer deserves to feel that they matter.
With a Finnish Heart and an international perspective, I help you create straightforward, human customer experiences – no buzzwords, no overcomplication. Just clear, respectful service that makes people want to come back.
When your customer feel valued, your business grows. That’s why I do what I do.
FINN-X What:
Customer Experiences to meet your needs today, tomorrow, and in the future.
I help you connect what you are selling with what your customers are actually buying. I do this by first understanding your customers – their needs, desires, and expectations.
From there, I look at how you communicate with them and what kind of experiences you’re providing at every touchpoint. Then I put the puzzle together and link all the pieces so your customer journey feels clear, simple, and consistent.
No gimmicks, no rocket science, no unnecessary complexity. Just straightforward customer experience consulting for small businesses, delivered with a Finnish Heart.
Choose FINN-X:
FINN-X provides customer experience services with a Finnish Heart and Integrity.
My motto is:”Making Your Customers Matter” – and I live by it. As a small business owner myself, I know how important it is to have a partner you can trust. When we work together, you and your customers are my priority.
If you’re ready to make your customers feel genuinely valued – and keep them coming back – reach out today so we can get started.
Ready to improve your customer experience?
Send me a message and tell me about your business.
FINN-X Services
At FINN-X, I help small businesses create simple, human customer experiences that make people feel they truly matter. From first impressions to long-term loyalty, we’ll shape your customer journey so it feels clear, warm, and consistent.
Here’s how we can work together:
01
Customer Experience Audit
Understand where you stand today. I review your customer journey, touchpoints, and feedback to find where you might be losing customers—and where small changes can make a big difference.
02
Experience Design & Fix
Turn insights into action. We redesign your key journeys and operations so your customers feel valued at every step and your business runs more smoothly.
03
Training & Team Support
Help your people bring great customer experiences to life every day. I offer practical training and workshops for sales, marketing, and customer service teams.
04
Content Creation (Finnish & English)
Find the right words. I write and edit clear, human content for your website, newsletters, and customer communications—in both Finnish and English.
05
Creative Studio
Bring your brand and customer experience to life with visuals, ideas, and stories. I personally create creative materials and concepts that feel warm, human, and on-brand.
06
Ongoing CX Partner
Need long-term support instead of a one-time project? I can act as your ongoing customer experience partner—helping you refine journeys, support your team, and keep your content and creative aligned over time.
Ready to improve your customer experience?