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Falling Into New Beginnings
Autumn is associated with harvest instead of new growth (that’s spring’s job). However, exciting things are developing and I get to fall into a lot of new beginnings. I’m about to start my second master’s degree! I am excited to continue improving myself. Turku UAS – Here I Come Turku University of Applied Sciences is…
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Under Construction – Building the CX Foundation
Hold on, we are under construction – we are building the CX foundation – said no company ever, or did they? Building a foundation is commonly associated as part of a construction, as the first step of building a new structure. You must have a foundation first and then you can build a building on…
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Caring enough to communicate
Communicating to your customers Communication is important in any relationship, and relationship between a business and a customer is no different. You need to communicate to your customer what is happening, what is it that you are selling, what are your daily specials, business hours, ways customers can purchase, how to collect points in loyalty…
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I broke up with my hairdresser – Without them realizing it
As many people can relate, after moving, we have to find a new hairdresser if the old reliable one is too far. In my case, Cynthia is in Chicago, and I was forced to find a new hairdresser in Florida. I am picky with who I trust with my hair, so I asked for referrals…
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Customer Experiences with Finnish Heart