Welcome to FINN-X. We are a Customer Experience Management Company and deliver our services with Finnish Heart. It all started with the simple idea of making your customers matter again. We all deserve excellent service everywhere we go. No matter if you are purchasing a house, getting your nails done, or popping in to get a carton of milk. With such a vast selection of service providers, customers can change their minds in a heartbeat about where to spend their money. And quite often the business owners do not even realize that they’ve lost customers until much later or when it’s too late (Google & Yelp damage control). I don’t want you to get that far off with your customers. Let us work together and make your customers matter again. We do all things Customer Experience and we do it with a Finnish Heart, perseverance, and integrity. Let’s talk.
FINN-X Why:
Simple is good, and we focus on making your customers matter. That is our priority because you are our customer, and all customers matter. Everyone deserves to have amazing customer experiences, and you can provide them to your customers with us.
FINN-X What:
Customer Experiences to meet your needs today, tomorrow, and in the future. We help you connect what you are selling with what your customers are purchasing. We do this simply by understanding your customers and their desires. We consider how you communicate with your customers and what kind of experiences you are providing. Then we simply put the puzzle together and link all the pieces to meet your customer’s needs and expectations. No gimmicks, no rocket science, no complexity. Just simple CX services, with Finnish Heart.
Choose FINN-X:
FINN-X Provides Customer Experience services with Finnish Heart and Integrity. We live by our motto:”Making Your Customers Matter” and You being our #1 priority, you, and your customers matter to us. Reach out today so we can get started making your customers feel like they matter to you.
Every touch point with your customers is a chance for you to make their experience remarkable…
Touchpoints with your customers spread across your entire organization. Physical visits to your store, experience with the billing, connection with the marketing and actual sales, and not so visible but extremely important; what happens at the warehouse.
Remarkable experiences then lead to increased satisfaction and a positive emotion towards you, your product or service, and overall towards your brand. Therefore, increased satisfaction results in customer loyalty and these types of customers are far more likely to refer you to other people. Referrals could be word-of-mouth; simply talking with friends and family. You should also be proactive about it and ask for referrals and reviews on Google and/or Yelp.
Easy steps to increase customer loyalty:
1. Look into your customer journey and determine what you are doing well and which areas you need improvement.
2. Decide what type of action is needed and then do it.
3. Ask your customers to give referrals and write online reviews.
4. Thank your customers.
Remember, that the communication with your customer should not end after you receive the review. Nurture the relationship and value your customers, genuinely. Relationship with your customers is like any relationship in your life. Marriage wouldn’t survive without love, nurturing, listening, caring, and compassion to name a few. The same goes for your relationship with your customers so make sure you take care of the relationship, continuously, and make your customers matter again.
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FINN-X Services
Creating Customer Experiences
Elevate, expect, appreciate, challenge, experiment, commit, love, listen, care, and delight. All 10 aspects are important to the FINN-X experience, and therefore to you and your customers. Let’s work together to make Customer Experience the core of your company culture and everyday life.
Content Creation
Beyond all things Customer Experience, I also write in Finnish and English. Articles, content, newsletters, marketing materials, blog posts, and all things fun where written words bring things alive. Drop a line to inquire more and let’s get drafting your next piece.
It all starts with you. Read more about FINN-X Services…
It all starts with your needs. How is your business doing? What are your customers struggling with? Do you know if they are happy? Are you wondering how you could increase your sales? All valid questions to get us started in your Customer Experience journey. Every path is different so therefore everyone gets curated services towards their needs. There is no One-Size-Fits-All service we provide. Customer Experience is not just one department we will look at, it is all departments in your company. Everything that affects the customers falls under the CX umbrella. That’s why we start by asking, what is working for you and your customers, and what can we improve to create loyal customers which will increase your return on investment.
Customer Experience Services FINN-X provides: Customer insights & data. Customer journey mapping. Persona creations. CX strategy & implementation.
Business Operations & Training: Market research. Linking channels. Operations. Teaching customer service, marketing, and sales. Curriculum planning. Training sales teams and customer service representatives.
Sales & Customer Service: Customer onboarding plans and implementations. Improving sales processes. Cross and up-sell tactics. Event planning and sales.
Marketing: Omni-channel strategies. Marketing schedules. A/B testing. Surveys. Feedback. Drip campaigns and automation. Targeted marketing campaigns. Lifecycle marketing. Designing marketing materials: social, direct, postcards, business cards, QR codes, etc.
Content Creation in Finnish and English: Copywriting: articles, newsletters, blog posts, marketing copy, etc. Website content creation. Website editing (Wix, WordPress, GoDaddy). Onboarding and training handbooks, both internal and external. Teaching materials. Training content for targeted groups.
Interested?
Let’s connect today
Meet FINN-X
Hello! My name is Jonna and I’m Finnish (surprised?). I am the founder and CEO of FINN-X, bringing you Customer Experiences with a Finnish Heart. Our motto is to make your customers matter. Our purpose is to help you and our goal is to make your company successful in the field of Customer Experience. In a nutshell, my:
- Marketing & Sales Background
- MBA in CXM (Customer Experience Management)
- Finnish Heart
All play a role, in what makes FINN-X and the service we provide unique. We are going to help you to make your customers matter. Read more about our services and let’s connect today to talk more. Ps. I also LOVE writing, so I do that too; in Finnish and in English. “Drop a line” if you want to learn more about the content, copy, articles, blogs, etc. I can write to you. Looking forward to working with you. Thank you – Kiitos!
