Welcome to FINN-X Services Page

We are a Customer Experience Management Company and deliver our services with Finnish Heart. It all started with the simple idea of making your customers matter again.

We all deserve excellent service everywhere we go. No matter if you are purchasing a house, getting your nails done, or popping out to get a carton of milk. With such a vast selection of service providers, customers can change their minds in a heartbeat about where to spend their money. And quite often the business owners do not even realize that they’ve lost customers until much later or when it’s too late (Google & Yelp damage control needed ASAP).

I don’t want you to get that far off with your customers. Let us work together and make your customers matter again. We do all things Customer Experience and we do it with a Finnish Heart, perseverance, and integrity. Let’s talk.

FINN-X Clients

FINN-X has been providing Customer Experience services since 2018 with a main focus on helping smaller businesses gain an advantage with their customers over the big competitors. We have been lucky to work with some really amazing companies in varying industries.

FINN-X has also provided pro bono work for those in the most need – because every now and then, we all need a helping hand. We have collaborated with other businesses and volunteering is also a big part of FINN-X ideology. We have had the chance to volunteer many hours with different organizations along the way.

Finn-X Services

We offer an array of services because let’s be honest, Customer Experience is not just one department, it is part of your entire company. Think about all the different sectors a customer touches while doing business with you, and those are all the areas where Customer Experience is needed.

• Customer Experiences
• Business Operations
• Teaching and Training
• Sales and Customer Service
• Marketing
• Content Creation in Finnish and English

FINN-X Work examples

We do so much behind the scenes! From newsletters to revamping proposals. Improving billing processes to restructuring sales emails. Training staff to create drip campaigns, etc.

We also do visual work and here are a few examples of our marketing and sales materials.

Linking & Correctness

One key thing with all things related to CX is linking. To maximise your visibility it is important to make sure your marketing strategy works and you get the best return on investment. To give a simple example, if you have an event coming up, it should first be on your website with additional information. You should have unified material created for it from flyers to images. The event should be shared on your social media channels with a direct link to the event registration page. If this page is different than the event on your website, remember to link the event registration page back to your website “for more information”. Track the likes, shares, reposts, etc. Learn what works so you can keep on doing that and improve the areas that do not seem to bring the results you are looking for.

Always make sure your contact information is correct in all channels: phone number, email, website, links, social channels, etc. And remember to be consistent and add them to all of your channels. That way, you just made it easy for your customers to reach out to you and they are not chasing to find the right number to call. TIP: Sometimes the best way to do this is to pretend you are the customer and how would you navigate through the journey.

More FINN-X work examples: